Privacy Policy

This Privacy Policy ("Policy") is published by p999g ("we", "us", "our"), the operator of the online casino and sports betting information platform accessible at https://p999g.cam (the "Platform"). This Policy applies to all Users who visit, register on or otherwise interact with the Platform.

We take the privacy of our Users seriously. This Policy has been drafted to provide clear, plain-English disclosure of our data practices in a manner accessible to Pakistani users and all other users of the Platform. Where we refer to "personal data", we mean any information that identifies or can be used to identify you as a natural person.

By accessing the Platform and creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into our Terms & Conditions.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Controller" — p999g, the entity that determines the purposes and means of processing your personal data.
• "Processor" — A third party that processes personal data on behalf of p999g under a data processing agreement.
• "Personal Data" — Any information relating to an identified or identifiable natural person (e.g., name, email address, IP address, CNIC number, payment reference).
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "User" / "you" — Any individual who accesses, browses or holds an account on the Platform.
• "Sensitive Data" — A subset of personal data requiring heightened protection, such as financial account details, identity document numbers and biometric verification data.
• "KYC Data" — Personal data collected during the Know Your Customer identity and age verification process, including government-issued ID documents, proof of address and liveness/selfie verification.
• "Cookies" — Small text files stored on your device by the Platform to enable session management, personalisation and analytics.
• "Consent" — A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data.

p999g collects personal data through several channels. The categories of data we collect and examples of specific data points within each category are set out in the table below:

p999g processes your personal data for the following purposes:

• Account creation and management — to register, maintain and administer your p999g account, including password management and account security.
• Identity and age verification (KYC) — to confirm your identity, verify that you meet the minimum age requirement (18+ or the higher applicable minimum), and satisfy anti-money-laundering (AML) and fraud-prevention obligations.
• Payment processing — to process deposits and withdrawals in PKR, manage transaction records and liaise with payment processors.
• Service delivery — to provide access to casino games, sports betting markets, live casino, slots, esports and other Platform features.
• Customer support — to respond to your enquiries, resolve complaints and provide bilingual (English / Urdu) assistance.
• Responsible gambling compliance — to administer self-exclusion requests, deposit limits, session controls and player protection measures.
• Legal and regulatory compliance — to comply with applicable laws, respond to lawful requests from authorities and maintain required records.
• Fraud prevention and security — to detect, investigate and prevent fraudulent activity, unauthorised account access and abuse of the Platform.
• Platform improvement and analytics — to understand how Users interact with the Platform and improve performance, content and user experience.
• Marketing communications — to send you promotional offers, bonus notifications and platform updates where you have opted in. You may opt out at any time via your account settings or by contacting support.

p999g relies on the following legal bases for processing your personal data:

• Contractual necessity — processing required to perform the contract with you (your account agreement and these Terms), including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC / AML obligations and lawful authority requests.
• Legitimate interests — processing for fraud prevention, platform security, responsible gambling oversight and service improvement, where these interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and certain analytics, where your consent has been obtained. Consent is always freely revocable.

p999g retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations.

6.1 Indicative Retention Periods

• Account and registration data: For the duration of your account plus a post-closure period required by applicable regulations (typically 5–7 years for AML/KYC records).
• Financial transaction records: Retained for the period required by the operator's license jurisdiction and applicable financial regulations.
• KYC documents: Retained for the duration required by AML regulations in the operator's jurisdiction.
• Support communications: Typically 3 years from the date of the last interaction, or longer where the communication is relevant to a dispute or legal matter.
• Technical and usage data (logs): Up to 12 months from collection, unless required for longer for fraud investigation or legal proceedings.
• Marketing consent records: Until consent is withdrawn, then retained for a limited period as evidence of the prior consent status.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be used to identify you.

p999g does not sell your personal data to third parties. We may share personal data with the following categories of recipients only where strictly necessary:

• Payment processors: To facilitate deposit and withdrawal transactions. These processors operate under contractual data-protection obligations.
• KYC / identity verification providers: To perform automated or manual identity and age verification checks.
• Fraud prevention and AML screening services: To screen transactions and accounts against relevant watchlists and indicators.
• Game providers and platform software vendors: Where required to deliver the gaming services you have requested.
• Customer support platforms: Third-party tools used to manage live chat, email ticketing and help-centre interactions.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or lawful regulatory request.
• Professional advisers: Lawyers, auditors and accountants where necessary for legal advice, compliance or financial reporting.

As p999g operates internationally and uses third-party service providers that may be located outside Pakistan, your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those applicable in Pakistan.

Where personal data is transferred internationally, p999g takes appropriate safeguards to ensure that your data continues to be protected to a standard equivalent to that described in this Policy. Such safeguards may include contractual clauses, data processing agreements or reliance on the recipient jurisdiction's adequacy determinations where applicable.

If you have questions about the specific safeguards applied to cross-border transfers of your personal data, please contact us using the details in Section 15.

p999g uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are described below:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core functionality such as session management, security tokens and authentication. These cookies cannot be disabled without impairing Platform functionality.

9.2 Functional Cookies

Functional cookies remember your preferences — such as language settings, PKR currency display, and game filter selections — to personalise your experience on return visits.

9.3 Analytics Cookies

Analytics cookies collect aggregate information about how Users interact with the Platform — which pages are visited most, how long sessions last, and where Users navigate from. This data is used to improve Platform performance and content. Analytics data is anonymised or pseudonymised where technically feasible.

9.4 Marketing Cookies

Where you have consented, marketing cookies may be used to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time by updating your cookie preferences in your account settings.

p999g implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS / TLS encryption for all data transmitted between your device and the Platform.
• Password hashing using industry-standard one-way algorithms — plaintext passwords are never stored.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Secure, access-controlled data storage environments.
• Regular security assessments and vulnerability monitoring.
• Two-factor authentication availability for account access.
• Staff data-protection training and confidentiality obligations.

Notwithstanding these measures, no internet transmission or electronic storage method is 100% secure. p999g cannot guarantee absolute security but undertakes to respond promptly to any detected breach and to notify affected Users and relevant authorities as required by applicable law.

p999g is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect, process or retain personal data from any individual under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Where a User has misrepresented their age, any processed data will be deleted and the matter may be referred to appropriate authorities.

If you believe that a minor has registered on or is using the Platform, please contact us immediately at [email protected] with subject line "Underage Access Report".

Subject to applicable law and certain exceptions, you have the following rights with respect to your personal data held by p999g:

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request". We will acknowledge your request within five (5) business days and aim to fulfill it within thirty (30) days. Complex requests may require up to ninety (90) days; we will notify you of any extension.

We may need to verify your identity before processing a data subject request. This is to protect your data and ensure requests are not submitted by unauthorised parties.

p999g serves a significant audience of Pakistani users — from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. This section addresses data-related considerations particularly relevant to users in Pakistan.

13.1 CNIC and Identity Documents

Pakistani users may be required to provide a copy of their Computerised National Identity Card (CNIC) or passport as part of KYC verification. This data is treated as sensitive and is processed solely for identity verification and AML compliance purposes. CNIC data is never used for marketing or shared with advertising partners.

13.2 Payment Data

When Pakistani users make deposits or withdrawals referencing local payment channels, transaction reference data is processed in accordance with Section 7 (Data Sharing). p999g does not store full payment credentials. Any reference to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah is for transaction identification only — these providers are independent of p999g and are not our data processors.

13.3 Regulatory Context

Pakistan's data protection legislative framework is developing. While p999g applies internationally recognised data protection principles, we acknowledge that formal regulatory oversight of data practices in Pakistan may be limited or evolving. We commit to maintaining our stated data protection standards regardless of the applicable local regulatory environment.

p999g reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how we process your personal data or your rights — will be communicated to registered Users via the email address on file and by a prominent notice on the Platform prior to the effective date of the change.

Non-material changes (such as typographical corrections or minor clarifications that do not affect your rights) may be made without individual notification, though the "Effective Date" at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform after any update to this Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and may request deletion of your account and personal data in accordance with Section 12.

For any questions, concerns or requests relating to this Privacy Policy, including data subject access requests or consent withdrawal, please contact the p999g Data Team:

We are committed to resolving privacy concerns promptly and transparently. If you believe your privacy rights have not been adequately addressed, you may have the right to lodge a complaint with a relevant supervisory authority in the jurisdiction applicable to you.